Mobile messaging solutions for customer service champions

Make sure you and your team are always there when your customers need you

Every day, we enable retail customer service teams to

Just in time customer service

Are abandoned baskets costing you thousands in lost revenue every day?

Through a combination of artificial intelligence and empowered agents, it is now possible to provide real-time customer service, just as users are about to abandon their online shop. Live chat, started by bots and picked up by specialist customer service agents can help drive down the number of abandoned baskets by uncovering and solving pain points experienced by customers.

Be where your customers are

Are you struggling to utilise the full range social networks as a front line for customer service?

From Facebook to Twitter, Instagram to Snapchat, SMS to Messenger, or Apple Business Chat and RCS. The number of channels you need to keep on top of today is more labour intensive than ever. Fortunately, our messaging solutions are designed to help you do just that – be where your customers are – allowing you to respond to customer enquiries on whatever platform they are on.

Increase agent productivity

Are your agents spending time on the wrong inbound queries or questions?

With the majority of customer interactions being managed by messaging channels, agents can ensure the correct channel is used at the right moment to deliver the best experience to customers. As a result, more customer interactions are being managed and resolved faster than ever before.

Differentiate by delivering a superior customer experience

Is your contact centre struggling to adapt to the growth and demand for digital customer engagement?

With the explosion of digital and mobile customer engagement, contact centres are expected to support on average, 9 different channels. Digital messaging channels are becoming the preferred communication method, with voice being used less and less every day. Our solution has been designed to embrace new channels, whilst supporting both proactive agent and customer-initiated contact.

80%

of customers say the experience a company provides is as important as its product or services.

Discover how modern mobile messaging channels can deliver results that you and your customers will love.

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67%

of customers expect customer support within 5 minutes.

Be where your customers are, from a single dashboard

RCS/SMS

WhatsApp

Messenger

Email

Apple Business Chat

Twitter

Still not convinced? Here’s some of the ways you can use our platform...

Live chat

Redefine the customer service experience and increase customer engagement on your website with live chat, built for the digital contact centre. Resolve more cases through two-way digital communications.

Notifications

Seamlessly send real-time notifications of successful or failed payment attempts to your customers. Transactional notifications keep the customer informed and keeps your team free to focus on other work.

Service Alerts

Is your business dealing with lots of customers contacting you about payment confirmations? Integrated mobile messaging enables you to send payment confirmation or failures to your customers quickly and easily.

Delivery Updates

Is your business spending too much time dealing with customers that are enquiring about their deliveries? Save time and effort by sending real-time communications and updates to manage your customer's expectations.

More questions? Get in touch with our retail mobile messaging specialist today

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