Information about how we use cookies on this website.


This Cookie Policy ("Policy") explains that we believe in being open and clear about how we use your information. In the spirit of transparency, this Policy provides detailed information about how and when we use cookies on our Websites. For the purposes of this Policy, the term, "Websites", shall refer collectively to as well as the other websites that IMImobile operates and that link to this Policy. By using our Website and our Mobile Application you are agreeing to the use of cookies by us and our carefully selected third-party partners as described below and in our Privacy Policy.

Does IMImobile use cookies?

Yes. IMImobile and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses the Websites has the best possible experience.

What is a cookie?

A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain essential information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list below. We update this list quarterly, so there may be additional cookies that are not yet listed.

Why does IMImobile use cookies?

When you visit the Websites, we may place a number of cookies in your browser. For example, we use cookies on the Websites to understand visitor and user preferences, improve their experience, track and analyse usage, as well as navigational and other statistical information. You can control the use of cookies at the individual browser level. If you disable cookies, you may still visit the Websites, but your ability to use some features or areas of the Websites may be limited.

How to disable cookies?

If you want to learn more about cookies, or how to control, disable or delete them, please visit About Cookies for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customise preferences associated with your internet browsing. To learn more about this feature from Google, click here.

Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilise and, in certain circumstances, obtain the consent of their users to the placement of certain cookies. Where disability laws conflict with this law in regards to users who cannot give consent, we always defer to the jurisdiction's disability law.

We may use any of the following categories of cookies on the Websites as detailed below.

Cookie categorisation

Essential cookies

Essential cookies are needed as without them we cannot provide many services that you need on the Websites. For example, essential cookies help remember your preferences as you move around the Websites.

Analytics cookies

These cookies track information about visits to the Websites so that we can make improvements and report on performance. They collect information about how visitors use the Websites, which site the user came from, the number of each user's visits and how long a user stays on the Websites.

Functionality or Preference Cookies

During your visit to the Websites, cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Websites. They also store your preferences when personalising the Websites to optimise your use of IMImobile, for example, your preferred language. These preferences are remembered, through the use of the persistent cookies, and the next time you visit the Websites you will not have to set them again.

Targeting or Advertising Cookies

These cookies are placed by third party advertising platforms or networks to deliver ads and track ad performance. These cookies also enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called "behavioural" or "targeted" advertising) on the Websites. They may subsequently use information about your visit to target you with advertising that you may be interested in, on the Websites and other websites. For example, these cookies remember which browsers have visited the Websites.

List of cookies used on this site

Cookie Name Description Cookie Category
AdRoll Advertising pixel for prospecting and retargeting. Marketing
Bing Advertising pixel for prospecting and retargeting. Marketing
Facebook Advertising pixel for prospecting and retargeting. Marketing
Google Analytics Web analytics tool. Essential
Google AdWords Advertising pixel for prospecting and retargeting. Marketing
Google Optimize Website content testing tool. Analytics
Google Recaptcha Website security tool that prevents spam and bot attacks. Essential
Google Tag Manager Delivery platform for scripts and tags on the website. Essential
Google Search Ads 360 Advertising pixel for prospecting and retargeting. Marketing
Hotjar Analytics tool for event tracking, heat maps and to monitor user behaviour. Analytics
LinkedIn Advertising pixel for prospecting and retargeting. Marketing
Optinmonster Call to action (CTA) and delivery notification. Analytics
Pardot Marketing automation software download preferences. Essential
Pardot Marketing automation software opt-in preferences. Essential
Salesforce Customer relationship management (CRM) platform. Analytics
SnapEngage Live chat platform. Analytics
Trustpilot Tracking pixel that updates us when someone has left us a new Trustpilot review. Analytics
Twitter Advertising pixel for prospecting and retargeting. Marketing

Cookies Subject to Change

The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Updating This Policy

If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Policy. Your continued use of the Websites constitutes your agreement to be bound by such changes to this Policy.