Multichannel digital mobile messaging solutions

Embed digital messaging channels into your customer journey, delivering an experience that sets you apart

Every day, we help retail businesses to

Mobile Centric Experience

Need to adapt your customer engagement to include the latest digital communication channels?

With the explosion of digital messaging and conversational channels, consumers now expect a seamless mobile-centric experience across multiple channels, based on their context or location, with high degrees of personalisation and engagement. We know that the best experiences win and retain customers and most now live in a mobile world driven by context and the screen they are using.

Optimised For Your Industry

Can you deliver a retail experience that competes with both the high street and online competitors meeting consumer demand?

Today’s consumer demands an aligned in-store and online experience, with the ability to switch between the two seamlessly. Without this a retailer finds themselves at a distinct disadvantage and with the consumer holding all the switching rights via their smartphone, you need to act now. Our solutions deliver the richness of digital channels, whilst providing the structure to blend the channels across the customer journey.

Personalised User Journeys

Are you struggling to reach and retain customers as they splinter across multiple channels, platforms and devices?

With the growth of digital messaging channels, the challenge for all retailers is to reach and connect with the consumer where and when they want to be. It’s no longer enough to engage with them through a single channel. Fortunately, our messaging platforms make it easy for marketeers to utilise multiple digital messaging channels to create personalised customer journeys in the user's preferred environment. Creating engaging communications across SMS, email, voice, social, app notifications.

97%

of online customers today are multichannel using 5.6 channels on average.

Discover how modern mobile messaging channels can deliver results that you and your customers will love.

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73%

of consumers get frustrated in the absence of convenient interaction touchpoints.

Still not convinced? Here’s some of the ways you can use our platform…

Create Engaged Customer Experiences

Our messaging solutions enable you to weave mobile digital channels into any customer journey, across key departments. Use your breadth of communication channels as a competitive advantage and create stronger, more compelling customer experiences.

RAPID DEVELOPMENT AND EASY INTEGRATION

Has your business been in a situation where the business wants to move quickly in adopting a new technology or channel? You can accelerate service creation using a low code approach to development and integration. Rapidly create workflows that orchestrate communications between your business and customers.

DELIVERY UPDATES

Seamlessly integrate our flexible solution with your businesses back-end systems to send real-time notifications informing your customers of each stage of their deliveries journey.

Still got questions? Get in touch with our retail mobile messaging specialist today

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