Multichannel messaging solutions for retail operation teams

Never lose control of your retail operation when using our intelligent messaging solutions

Every day, we help retail operation teams to

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Maintenance Alerts

Make sure you can reach the right team, with the right message at the right time.

When critical equipment fails, it isn’t just the cost of fixing it you need to worry about. On average, POS failures can cost up to £3,600 per hour - and it isn’t just POS. HVAC, electrical, vehicle, and other failures can all cost a substantial amount in lost business. Our messaging platform makes it easy to alert engineers immediately, ensuring any downtime is kept to a minimum.

Notification nightmares

Is the need to provide real-time updates giving you a real-time headache?

It’s not just the click and collect system that requires your attention. With customer expectations constantly growing for retailers, it can be hard to deliver the tools your colleagues need to keep your business at the forefront of the retail sector and ahead of your competition. From inbound and outbound stock updates to integration with logistics providers, our messaging solutions will take the strain so you can concentrate on everything else.

Enhanced Interactions

Do you offer an optimised retail experience for your customers?

Consumers are demanding greater levels of service, response and experience, with the changing culture and usage of smartphones. Today's consumer wants to shop anytime, anywhere, in a repeatable and familiar environment. Our messaging solutions allow communications to be mirrored across the customer journey, providing the user with a true multichannel buying experience.

Cross Channel Optimisation

Do your systems support the need to deliver cross channel optimised user journeys?

With advancements in technology comes greater speed, agility and choice. Customers now hold the power of choice, to purchase or not. This power shift has meant retailers must offer their customers a choice of channel or lose their custom altogether. Our multichannel solutions enable retailers that choice, with more than 10 digital channels available to incorporate within existing technology stacks.

56%

of all customer interactions are multi-event, multi-channel journeys.

Discover how modern mobile messaging channels can deliver results that you and your customers will love.

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64%

of mobile users see text message order confirmations as an extremely useful way of being kept up to date.

Be where your customers are, from a single dashboard

RCS/SMS

WhatsApp

Messenger

Email

Apple Business Chat

Twitter

Still not convinced? Here’s some of the ways you can use our platform...

Shortcodes

Upcoming sale of your products? Let your customers know well in advance to build anticipation with a keyword on a shortcode. Give them the opportunity to opt-in to receive exclusive pre-sales and offers.

Retail Vouchers & Customer Loyalty Tool

Share unique discount codes to encourage additional sales of your products, as well as loyalty. In doing so, you can increase footfall in your shops providing the opportunity to upsell your products even further.

Abandoned Baskets

Abandoned basket rates are not good for your business. It’s important to explore all additional channels like mobile messaging so businesses can notify customers through intelligent communications.

CLICK & COLLECT NOTIFICATIONS

With the growth of Click & Collect as a purchase method, using multichannel communications, you can help lower the cost of implementing click and collect services by seamlessly integrating with stock systems.

More questions? Get in touch with our retail mobile messaging specialist today

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